Delivery Area & Fee

Our deliveries are managed by a private driver unless we notify you that a third-party service (like Lalamove) will be used.

We currently deliver to:

• Kuala Lumpur
• Selected areas in Selangor

If you're unsure whether your area is covered, just drop us a message on WhatsApp at +60 12 954 8542 — we're happy to check for you!

Delivery fees may vary depending on your location and will be shared upon order confirmation.

 

Delivery Restrictions

Please note that we do not deliver directly to condominiums, apartments, or high-rise office buildings.
Cakes will be handed over at car-accessible lobbies or designated drop-off points where our drivers can park safely without incurring fees and while following parking regulations.

For hotels or restaurants, deliveries will be made to the reception if:

• Reservation details are provided, or
• Staff are available and willing to receive the order, especially when driver access is limited.

Kindly ensure that your restaurant or venue is open between 3:00 PM and 5:00 PM, as this is our final delivery time slot of the day.

We appreciate your understanding and cooperation in ensuring a smooth delivery experience.

 

For Self Pick-Up or Self-Arranged Delivery
Please note that we are not responsible for any damages to the order once it has left our premises.

 

Time Slot for Self Pick Up or Delivery

For both self pick-up and requested delivery services, please choose your preferred time slot from the options below and specify it during checkout.

Monday – Sunday
Self Pick-Up: 11:00 AM – 1:00 PM | 1:00 PM – 3:00 PM | 3:00 PM – 5:00 PM
Delivery: 11:00 AM – 1:00 PM | 1:00 PM – 3:00 PM | 3:00 PM – 5:00 PM

 

Changing of Time or Location

If you ask the driver to deliver to a different location or at a different time, extra charges may apply depending on the driver’s availability and willingness to accommodate the change.

 

Delivery Term & Conditions

·        Please choose your delivery time slot carefully, as each slot may take up to two hours. We are unable to accommodate requests for specific delivery times.

·        For condominiums, apartments, or high-rise office buildings, please ensure someone is available to receive the order at the main entrance or lobby, as our driver cannot deliver directly to individual units.

·        For landed properties, please make sure someone is available to receive the order.

·        If the order is not collected within your chosen time slot, it will be returned to us.

·        If your cake is returned, you will need to arrange a self-pickup from our store. Please note that we are not responsible for any damages once the order has left our premises.

·        Once the cake is delivered or collected, we will not be held responsible for any damages.